Terms and Conditions

This website is operated by Jones Wholesale Business Store.

Jones Wholesale Business Store
Heathfield Way
Kings Heath
Northampton
Northamptonshire
NN5 7QY
Email: enquiries@joneswholesale.co.uk
Tel: 01604 756737
VAT Number 119239958

As a user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions. Please ensure that you have read these terms and conditions, as well as our privacy policy, before using our website. In placing an order with us, it is deemed that you accept the most recently published terms & conditions.

1. CONTENT

We reserve the right to vary our prices, product descriptions and website content whenever necessary.

The prices displayed on our product pages are excluding VAT and do not include delivery. A summary of VAT will be shown at checkout and a detailed VAT invoice will be issued by email on despatch. Please note prices may vary in store.

Images are for illustration purposes only and products may occasionally vary in size, shape, colour or design.

Any copying of the material or content on www.joneswholesale.co.uk is strictly prohibited.

2. ORDERING and AVAILABILITY

The minimum order value is £300 ex VAT and shipping.

We aim to ensure we have a good product availability, however we cannot guarantee 100% stock availability.

Should you require a large volume of a particular product then please contact customer service in order to discuss your requirements.

Should your order contain items that are out of stock then the order will be sent out without those items. We will cancel the part of the order that we cannot fulfil and issue the appropriate refund onto the original payment method used to make the purchase.

Should your order contain items that we have insufficient stock to fulfil the requested amount then we will send out what we have an issue the appropriate refund to the original payment method.

We will not deliver back orders.

If there are any issues with stock availability you will be notified by our customer service team prior to your order being sent out.

3. CONTRACT

We will send you an order acknowledgement email detailing the products you have ordered once payment in full has been received for your order. This order acknowledgement is not an order acceptance. We must receive payment for the full amount of the order before your order will be accepted.

Once payment has been received your order will be processed and we will notify you as soon as possible if for any reason we are unable to fulfil your order. We may also at this stage decline your order, this may be due to an issue with your payment, the unavailability of stock, or the identification of a pricing or product description error.

Once your order is despatched you will receive an order confirmation. This is when the contract between you and Jones Wholesale Business Store is confirmed.

4. PAYMENT

Payment is taken at the checkout, we do not offer Credit Accounts at present. Payment can be made with major credit, debit cards and via PayPal. Payment by cash can be made if collecting your order directly from our warehouse.

Credit and Debit Card Payments are processed by our Payment Gateway SagePay. We also, where relevant, use 3D secure to prevent fraudulent transactions.

5. SHIPPING

Our shipping charges outlined on this site are only to the UK mainland EXCLUDING the Scottish Highlands, offshore islands & Northern Ireland. Should you live in the Scottish Highlands, offshore islands or Northern Ireland, or outside the UK then please contact us to discuss your requirements.

We offer free delivery on orders with products totalling £600 or over excluding VAT. Please note that this offer is only available to orders placed online.

You are responsible for ensuring that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided.

We will process your order as quickly as possible, usually within two working days. Our working days are Monday – Friday excluding Bank Holidays. We will send you an email with your invoice attached on the day that we despatch your order or when you order is ready to collect.

Once despatched your goods will normally be delivered within 3 working days.

These lead times and delivery times are not binding.

Delivery usually takes place between 9am and 6pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. We are unable to accept specific requests for times or days.

Some deliveries are made by pallet. It is your responsibility to ensure you are able to receive these types of delivery. We will use a tail lift lorry if you do not have a forklift at your premises. You must ensure that there is suitable access and our delivery company are able to stop and unload safely. Please ensure there is someone available to sign for and unload the delivery. Once unloaded it is your responsibility to get the goods inside your premises. Please note, pallet deliveries are a curb side delivery service. If you live in a flat then you need to be aware that the courier will not bring the pallet to your front door. This will be your responsibility.

Should you cancel your order after despatch, or you refuse to take delivery, then we reserve the right to charge you for costs incurred for redelivery / redirecting the delivery back to us or a suitable destination.

Deliveries can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.

If there are any signs of damage to your consignment, please notify us immediately on 01604 756737 and note this on the delivery manifest. If you suspect significant damage has been caused, do not accept the delivery.

6. CLICK and COLLECT

Should you choose our click and collect service, you will be notified by email when your order is ready for collection.

Orders must be collected within 72 hours of notification that your order is ready for collection.

7. LIABILITY

Risk of damage to or loss of the goods passes to you at the time of delivery to you.

Unless specified on the products page goods do not come with any warranty or guarantee other than implied by law for business to business sales.

8. RETURNS

We do not accept returns of unwanted or non-faulty items.

Any shortages or damages must be reported to our customer service team within 5 working days via email customerservices@joneswholesale.co.uk. All claims shall be waived if they fall outside this timescale.

Faulty goods may need to be returned to us, along with a returns form, for inspection. Any returns of faulty goods are at your own cost and you will be responsible for the handling and shipping of the contents of your return. On receipt of the faulty goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the reasonable return postage costs. Liability will never exceed the value of the goods.

Prior to sending items back please contact us via email customerservices@joneswholesale.co.uk.

9. AMENDING OR CANCELLING AN ORDER

Orders received by us are processed immediately and go straight into our warehouse to be picked. We regret that, once you have placed your order, we cannot cancel or amend it unless under extreme circumstances. Any changes or cancellations may incur an administration charge.

10. Ownership and Risk

Transfer of risk passes from us to you once you have accepted delivery of the order.

Ownership of the goods shall not pass to you until we have received in full cleared funds of all sums due in respect of the order.

We shall be entitled to recover payment for the goods even though ownership of any of the goods has not yet passed from us.

11. RETENTION OF TITLE

Notwithstanding delivery and the passing of risk, property in and title to, the goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.

12. AGE RESTRICTED ITEMS

By agreeing to our Terms & Conditions, you are confirming that you are 18 years of age. Please note that we may contact you for proof of age.

13. FORCE MAJEURE

We are not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.